Question ``This coupon is not available for limited offer products`` - why am i getting this error message?
AnswerResellers conduct in-house sale events regularly throughout the year. System will automatically forbid the use of coupon(s) during promotional period.

They can be easily identify with:

  1. the promo description listed right underneath product price in the product page itself.
  2. an orange FLASH Deals tag located right under product title.
  3. an orange PROMO tag (when product is added into your Banggood shopping cart).

If you wish to enjoy our coupon discount, kindly wait till their promotion is over. Promotion duration is usually stated underneath the price section.

Question ``This coupon only applies to specific products`` - why am i getting this error message?
AnswerThe coupon that you are using:

1) is not valid for the product in your Banggood shopping cart.

2) is not valid  for that specific shipping warehouse (e.g CN, US).

Question How long does a group buy deal last?
AnswerTypically, our group buy deals will be valid for at least 90 days. Kindly take note that some group buy prices will increase slightly after 30 days. We advise buyers to place their order early if they wish to purchase at best price.
Question I have received an alert from the customer service for my delayed preorder. What should i do with it?
AnswerOptions that you might want to consider:

  1. I WANT my order
    Ignore the email alert and continue to wait for your preorder to be shipped out.
  2. Sorry, i can’t WAIT any longer / I NOT longer need the item
    Follow the instructions given in the email, and proceed with order cancellation and refund. Alternatively, you could inform their online customer service officer if urgent.
  3. I WANT my order but store is UNABLE to fulfill your order.
    Follow the instructions given in the email, and proceed with order cancellation and refund.

Question Can i order multiple pieces of the same item with a single coupon?
AnswerThere is no quantity limit for each coupon unless it is specified in the product descriptions.
Question Can i use the same coupon more than once?
AnswerThere is no usage limit for each coupon unless it is specified in the product descriptions.
Question Where is my order now?
AnswerAll resellers provide shipping tracking code for your shipped order. However, your order has to meet their minimum paid value in order to enjoy free international tracking service.

Tracking code can be found under My Account > My Orders > Order status/ Order Details sections. Once tracking code (e.g RE127368713US) is issued, it would take about five working days to be updated by the logistic companies. We recommend 17track.net to track your shipping parcel.

International shipping takes time(even for expedited services), please be patient with it.

Question I have received my order but it is damaged...
AnswerWe advise buyers get ready your camera to take “unboxing” plus initial inspection, and functionality test videos as proofs. This is to facilitate the claiming process, in the event of a faulty product, wrong order, or order with missing items being received at your end.

Contact customer service immediately. Explain to their CS officer your situation, and attach your related proofs for their investigation. It will take a couple of days to resolve each ticket. Be prepared to invest some time for it.

Banggood Customer Service: https://www.banggood.com/Contact-Us_hi111
GearBest Customer Service: https://support.gearbest.com/ticket/ticket/cat